IT Service Desk Agent Dubai UAE

Position: IT Service Desk Agent

Date posted: 2021-06-25

Industry: other

Employment type: Full Time

Experience: 3 to 4 year

Qualification: Bachelor’s Degree Holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Immediate Hiring for Dubai UAE

IT Service Desk Agent – Arabic Speaker

  • Should be present in UAE
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Strong IT technical troubleshooting skills and communication skills.
  • Knowledge with BMC or ITIL ticketing tool
  • Follow the standard IT Help Desk operating procedures; accurately log all IT Help Desk call and their progress details.

Kindly mention designation in the subject line

Leave a Reply

Your email address will not be published. Required fields are marked *