Customer Service Representative Dubai UAE

Position: Customer Service Representative

Date posted: 2022-12-06

Industry: other

Employment type: Full Time

Experience: 1 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 3000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Customer Service Representative (English and Hindi speaking) is to deliver an excellent customer service experience to

Key Responsibilities and Accountabilities:

• customer service experience
• Engages with customers in polite and professional manner following in costumer services.
• Contact and assists customers through strong product and company knowledge applicable to the concern.
• Deals with customer complaints or concerns and follows the correct escalation process.
• Respects all fellow team members and treat as equals and aids when needed.
• Ensures all guests receive the correct escalation and avoids conflicts all the time follow handling policies and procedures.
• Selling & upselling- if required
• Perform up-selling strategies (suggestive/cross selling) and advise and assist customers with sales to maximize revenues.
• Follows food hygiene policies to ensure the good and hygienic environment
• Abides by policies & procedures listed in management programs to ensure a safe environment for clients, colleagues, and self.
• Ensures the clients meet the relevant criteria in alignment of the designated attraction.
• Operates and maintains according to the standard operating procedures (sops’) and risk assessments.
• Owns health, safety and well-being and anyone or anything that may be affected by acts or errors.
• Reports incidents and stop any work activity if their personal safety is at risk at any time.
• Identifies equipment deficiencies for assets and reports any issues to the manager on duty and/or the relevant technician.
• Ensures disclaimers are signed by customers when applicable.
• Flexible at work, and on weekends and public holidays as per management rules.
• Adheres to company policies and procedures with regards to grooming, code of conduct, work ethics, working hours and attendance.
• Follows and adheres to the happiness smash able language and rituals.
• Performs any additional adhoc duties as requested by manager and/or head of department.
• personal characteristics and required background
• Team oriented, energetic, friendly, and outgoing.
• excellent communication skills
• Customer service orientation
• 1-3+ years of experience in any customer service/retail/hospitality industry preferred.
• Fluent in English and Hindi language verbal and written
• Computer literate 

Package:

• basic salary: 2,000 AED
• food allowance: 1,000 AED
• free accommodation
• free transportation
• 2 days off per month
• 15 days paid vacation every after 6 months
• timing: 10am-10pm with 1 hour