Date posted: 2022-05-14
Employment type: Full
Experience: 2 to
Salary: AED 4000
United Arab Emirates
We are looking for a Bilingual (Arabic/English)
Call Centre Agents.
- One or more year of experience as call center
agent of UAE.
- Must be diploma / graduate
- Having Good communication skills in both
English & Arabic –
- Strong communication, both written and verbal
- Basic mathematics / numerical understanding
- Great active listening skills
- Exceptional interpersonal and rapport building
- A patient and empathetic attitude
- Strong time management and organizational
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Phone skills
- Expertise in the customer service area
Attractive Salary, Employment Visa and
Job Timing: 08:00 AM to 08:00 PM (2
Shifts on rotational Basis) – 6 Days a week (48 Hours)
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company’s new products, services and policies.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer or client accounts, providing updates and information about billing, and other account items.
- Collaborate with other call center professionals to improve customer service.
- Help to train new employees and inform them about the company’s customer management policies.