Call Centre Agents Dubai UAE

Position: Call Centre Agents

Date posted: 2022-05-14

Industry: other

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are looking for a Bilingual (Arabic/English) Call Centre Agents.

Mandatory Requirements

  • One or more year of experience as call center agent of UAE.
  • Must be diploma / graduate
  • Having Good communication skills in both English & Arabic –
  • Strong communication, both written and verbal
  • Basic mathematics / numerical understanding
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Computer literacy
  • Phone skills
  • Expertise in the customer service area

Job Details

Attractive Salary, Employment Visa and Medical Insurance

Job Timing: 08:00 AM to 08:00 PM (2 Shifts on rotational Basis) – 6 Days a week (48 Hours)

Location: Dubai

Responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Call clients and customers to inform them about the company’s new products, services and policies.
  • Guide callers through troubleshooting, navigating the company site or using the products or services.
  • Review customer or client accounts, providing updates and information about billing, and other account items.
  • Collaborate with other call center professionals to improve customer service.
  • Help to train new employees and inform them about the company’s customer management policies.

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