Customer Service Representative Dubai UAE

Position: Customer Service Representative

Date posted: 2022-11-11

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are hiring Customer Service Representative to our group

Key Responsibilities

  • Act as the first point of contact for all clients and visitors on a daily basis, providing a professional and friendly front of house service and delivering an exceptional first impression.
  • Taking pride in the appearance of the business center by adhering the dress code & ensuring all areas of the center including; kitchens, meeting rooms, conference rooms and reception areas are presented within company standards and representative of a 5-star business.
  • Contribute to the overall revenue of the center by identifying opportunities to up sell and cross sell companies products and services.
  • Increase client retention by meeting and exceeding client needs.
  • Provide a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
  • Demonstrate a true passion for customer service by proactively seeking ways to exceed client’s expectations, always going above and beyond.
  • Highly visible and ready to assist clients as and when needs arise with a flexible and helpful approach.
  • Commit to solving any client/visitor issues and following through to resolution.
  • Support clients’ needs by preparing meeting rooms or offices before client use, troubleshooting basic and telecom technical issues, moving furniture and providing beverages.
  • Providing administration support including delivering mail, organizing courier services, ordering office supplies, preparing
  • Key Criteria

Essential

  • Previous work experience within a customer service focused position.
  • Previous experience of working within in a client-facing environment, i.e. Reception/ concierge.
  • Professional communication skills.
  • Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
  • Proven organization skills ability to prioritize and multi-task.

Desirable

  • Previous experience within another serviced office provider or other service related industry.
  • Degree or equivalent within hospitality or business.
  • Competencies

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