Call Centre Quality Analyst Dubai UAE

Position: Call Centre Quality Analyst

Date posted: 2021-02-24

Industry: other

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 6000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Urgent hiring for a Call Centre Quality Analyst Arabic speaker with Excellent English-Dubai.

Job Requirements:

• Performs call monitoring and provides trend data to
• QA/Ops management team.
• Participates in design of call monitoring formats and Quality standards.
• Uses quality monitoring data management system to
• Compile and track performance at team and individual level.
• Performs monitors of contact center touchpoints (email,
• Inbound, outbound, chat…etc.).
• Participates in customer and client listening programs
• To identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates call calibration sessions.
• Provides feedback to call center agents and leaders (coaching competencies).
• Prepares and analyzes internal and external quality reports for management staff review.
• Applicant must be currently based in U.A.E and available to join immediately