Call Center Agents Sharjah UAE

Position: Call Center Agents

Date posted: 2022-01-12

Industry: other

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree Holder

Salary: AED 4000 to 7000

Location: Sharjah, United Arab Emirates

Company: Confidential

Description:

Vacancy – Call Center Agents

Job Description:

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints/queries
  • Identify and escalate issues to supervisors
  • Provide service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints
  • Document all call information according to standard operating procedures
  • Follow up customer calls where necessary
  • Complete call logs and reports
  • Other duties as assigned

Requirements:

  • Prior experience working as a Contact Center Executive.
  • Excellent communication and interpersonal skills.
  • Contact Center experience will be a plus (1-2 years)
  • Mandatory Languages: Arabic and English  
  • Own visa/dependent visa will be a plus

with the subject ShjTF00152

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