[Hiring] Telehealth Assistant REMOTE USA
Position: Telehealth Assistant
Date Posted: 27 October 2026
Industry: Healthcare / Telehealth Services
Employment Type: Full Time
Experience: Minimum 1 year of experience in an outpatient, community mental health, or similar clinical setting is preferred.
Qualification: High school diploma or equivalent required. Additional HR coursework or certification preferred.
Salary: $18–$25 per hour (Estimated)
Location: Remote (United States)
Company: North American Mental Health Services
Description:
North American Mental Health Services is seeking a Telehealth Assistant to support its Telehealth Operations team by managing administrative duties and patient support activities. This role plays an important part in improving operational efficiency, reducing coordinator workload, and enhancing patient access to healthcare services.
The ideal candidate will assist with patient communication, scheduling support, documentation management, and financial transactions while maintaining accurate electronic health record (EHR) updates and strict HIPAA compliance. This position requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced virtual healthcare environment.
Key Responsibilities:
• Collect patient co-pays and cash payments according to company policies.
• Accurately document financial transactions and patient interactions within the EHR system.
• Monitor and respond to patient voicemails in a timely and professional manner.
• Assist patients with basic scheduling requests and general inquiries.
• Route clinical or complex patient concerns to appropriate healthcare staff members.
• Maintain professional and HIPAA-compliant communication with patients.
• Sort and distribute incoming mail while managing administrative documentation.
• Scan, upload, label, and organize patient documents within electronic records.
• Support scheduling overflow, patient follow-ups, and high-volume operational periods.
• Complete assigned administrative tasks to maintain workflow continuity.
• Ensure all activities and patient interactions are accurately documented in the EHR.
• Follow organizational policies, procedures, and compliance requirements.
Requirements:
• High school diploma or equivalent required.
• Additional HR coursework or certification is preferred.
• Minimum one year of experience in an outpatient, community mental health, or similar clinical environment is preferred.
• Technical proficiency with video conferencing platforms and Microsoft Office Suite.
• Ability to troubleshoot technical issues and solve problems efficiently.
• Strong communication and interpersonal skills with the ability to work with diverse populations.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• Strong multitasking, organizational, and time management skills.
• Professional attitude with excellent customer service and problem-solving abilities.
• Strong knowledge of:
• Electronic Health Records (EHR), patient documentation, and healthcare administration
• HIPAA compliance and professional patient communication
• Microsoft Office, virtual communication tools, and telehealth support processes
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