[Hiring] End User Support & Site IT Engineer Riyadh Saudi Arabia
Position: End User Support & Site IT Engineer
Date Posted: 27 October 2026
Industry: Information Technology (IT Services)
Employment Type: Full Time
Experience: 4–8 Years
Qualification: Preferred Certifications: CCNA, Microsoft MS-900, Microsoft Endpoint Administrator, or ITIL Foundation.
Salary: SAR 8,000 – 14,000 per month (Estimated)
Location: Riyadh, Saudi Arabia
Company: DGTEC®
Description:
DGTEC® is hiring an experienced On-Site End User Support & Site IT Engineer for one of its clients in Riyadh, Saudi Arabia. This onsite opportunity is ideal for IT professionals who can independently manage day-to-day technical support while delivering excellent service to end users.
The selected candidate will be responsible for diagnosing and resolving IT issues, supporting Microsoft 365 environments, maintaining endpoint devices, and assisting with networking and site IT administration. The role requires strong troubleshooting abilities, excellent English communication skills, and the confidence to support executive and VIP users while coordinating with centralized IT teams when necessary.
Key Responsibilities:
• Provide Level 1 and Level 2 End User Computing (EUC) support for Windows laptops, desktops, operating systems, and business applications.
• Troubleshoot hardware, peripherals, printers, Wi-Fi, LAN connectivity, and user performance issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Resolve authentication and sign-in issues related to Microsoft 365.
• Perform Windows endpoint patching, monitor update compliance, and troubleshoot failed patches.
• Assist with Active Directory and Microsoft Intune administration.
• Support site networking, including LAN, WAN, Wi-Fi, DNS, DHCP, VLANs, switches, and access points.
• Provide site IT administration, VPN support, Cisco switch administration, Sophos firewall support, and vendor coordination.
• Deliver technical assistance to executive and VIP users while collaborating with centralized IT teams for escalated issues.
Requirements:
• 4–8 years of experience in IT support or End User Computing.
• Fluency in English is mandatory.
• Strong hands-on experience supporting Windows operating systems, hardware, peripherals, and Microsoft 365 applications.
• Experience with Active Directory and Microsoft Intune.
• Good understanding of Windows endpoint patching, compliance, and update management.
• Familiarity with networking concepts including LAN, WAN, Wi-Fi, IP addressing, DNS, DHCP, VLANs, switches, and access points.
• Experience with Cisco switch administration, Sophos firewall administration, VPN support, and remote office operations.
• Ability to work independently and provide excellent support to end users.
• Strong knowledge of:
• Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Windows endpoint management, Active Directory, and Microsoft Intune.
• Networking fundamentals, Cisco switching, Sophos firewall administration, VPN connectivity, and IT support best practices.
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