[Hiring] Scheduling Liaison (Support Coordinator) REMOTE USA
Position: Scheduling Liaison (Support Coordinator)
Date Posted: 27October 2026
Industry: Healthcare / Health Insurance
Employment Type: Full Time
Experience: Experience in managed care, healthcare industry, call center, or Care/Case Management environment preferred.
Qualification: High School Diploma or GED
Salary: $42,200 – $62,400 per year (Estimated for approved locations)
Location: Tennessee, United States, REMOTE
Company: Healthfirst
Description:
Healthfirst is seeking a Scheduling Liaison (Support Coordinator) to support care and case management teams by handling non-clinical administrative activities and member coordination tasks. This role involves assisting healthcare teams with documentation, communication, scheduling support, and maintaining accurate member information.
The successful candidate will communicate with members, providers, and community organizations while supporting healthcare operations through effective coordination and administrative assistance. The position requires strong organizational skills, attention to detail, and the ability to manage multiple member-related tasks in a healthcare environment.
Key Responsibilities:
• Support care and case managers with non-clinical activities, including case creation, event management, and documentation support.
• Communicate with members, providers, and community organizations through telephone outreach.
• Assist members with benefit-related questions, appointment scheduling, and screening assessments.
• Coordinate with providers regarding authorizations, referrals, visits, tests, and care plans.
• Document accurate member information according to internal procedures and compliance requirements.
• Manage a large member caseload and monitor member needs effectively.
• Communicate member concerns or issues in a timely manner and escalate calls when required.
• Assist with additional departmental responsibilities as assigned.
Requirements:
• High School Diploma or GED required.
• Basic knowledge of Microsoft Word and Excel preferred.
• Experience working in managed care, healthcare, call centers, Care Management, or Case Management environments is preferred.
• Ability to accurately document calls and information into computer systems.
• Knowledge of medical terminology is preferred.
• Strong communication, organization, and customer service skills.
• Language skills in Spanish, Russian, French, Creole, Mandarin, or Cantonese are preferred.
• Strong knowledge of:
• Healthcare member support, scheduling, and care coordination processes.
• Documentation procedures, computer-based record management, and call handling.
• Medical terminology, benefit support, and healthcare communication practices.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
