Application Support Engineer 10x Dubai UAE

Position: Application Support Engineer 10x

Date posted: 2021-06-08

Industry: other

Employment type: Full Time

Experience: minimum 4 years

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 15000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are hiring Application Support Engineer 10x

Requirements

• Investigate and Resolve Application related issues
• Provide general assistance to users for the use of Applications
• Concentrate on providing First Call Resolution
• Monitoring, analyzing and reporting incidents and events
• Responsible for running Incident Response process
• Investigation of incidents
• Responsible for log correlation activity
• Act as a focal point for all incidents reported to the Service Desk
• Register all incidents on the Incident Management system
• Initial classification, first level investigation and resolution of incidents recorded
• Liaise with 2nd level support staff to help resolve incident
• Maintain quality and monitor service calls through to completion
• Play the role of Incident Manager single handed for any incidents reported
• Minimum 4+ years of related IT industry experience
• Knowledge of Information Systems Concepts and terminologies
• Hands-on experience in using Enterprise and Open Source applications
• Experience of using Service Management tools like Remedy / Manage Engine / HP SM
• Prior experience of leading an Application Support Service Desk or function of an Incident Manager
• Experience with windows Server OS
• Familiarity with ITIL Framework