Sr. Customer Insights Analyst Dubai UAE

Position: Sr. Customer Insights Analyst

Date posted: 2023-11-04

Industry: other

Employment type: Full Time

Experience: 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Partner & More

Description:

Partner & More is hiring Sr. Customer Insights Analyst for a reputable Financial Services company located in UAE.

Responsibilities:

• Work closely with the CX program managers to understand their analytics needs and deliver ad-hoc reports/dashboards to support program delivery.
• Build and maintain customer-centric data models, reports and dashboards. Create and maintain rich interactive visualizations through data interpretation and analysis from multiple data sources.
• Adapt a data-driven approach to investigate and uncover customer experience pain points.
• Advise on which areas in CX need improvement by identifying trends and patterns and deriving actionable insights from multi-dimensional data sets.
• Report identified trends, insights and customer experience challenges and opportunities to CX leadership.
• Support effective decision-making by interpreting and distilling diverse data points into a coherent and crisp storyline that highlights the underlying customer experience problems

Requirements & Qualifications:

• Bachelor’s degree in Science, Statistics, Technology, Engineering, or related fields.
• 5+ years of experience in data analytics.

Required Skills

• Native Arabic speaker
• Fluency in English Language, B1 profile
• Ability to use computers
• Ability to use internet applications
• Proven hands-on knowledge of SQL/Python/R or similar data analytics languages.
• Experience in working with and understanding data and analytics tools and platforms including Data Warehouses, and Tableau.
• Excellent verbal and written communication skills, with the ability to interact with stakeholders at all levels of the organization, including external parties.
• Comfortable working in an ambiguous and dynamic environment and ability to perform under pressure.
• Flexibility to respond quickly to change and reprioritize in the face of needs.
• Experience working in customer experience or customer service is a plus.