Sales and Operations Executive Dubai UAE

Position: Sales and Operations Executive

Date posted: 2023-09-05

Industry: other

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: UnitedSol (Pvt) Ltd

Description:

UnitedSol (Pvt) Ltd is hiring Sales and Operations Executive (Arabic + English) for one of its client in UAE.

Sales Skills:

• Convert to Sales, leads received from inbound and outbound activity at Pitstoparabia.com, while maintaining highest levels of customer satisfaction, ethical standards and stipulated margins.
• Proactively contacting the prospects from Save Cart, Facebook, Web Chat, Pending Orders, Historical orders, WhatsApp leads and inbound calls and any and all other leads.
• Providing advice on tyre selection to the customers allowing them to make an educated decision – Document prospects and leads and follow up till sale is closed..

Customer Service Focus:

• Exceed customer requirements by communicating timely, clearly and efficiently and owning prospect from initiation to closure End to End.
• Complying with the customers’ requests where required and working with them to ensure full customer satisfaction evidenced by generating a minimum of 20, 5-star google reviews per month.
• Maintain quality service by following Ethics and PSA’s standards and maintain knowledge by attending trainings and reviewing publications.
• Assist Customers with the basic information on warranty claims and escalate qualified cases to OPS.

Problem Solving:

• Assisting customers who ordered the wrong tire size etc. assist them to buy the most suitable option.
• Supporting customers in selecting a suitable alternative where tires are not in stock by working closely with Suppliers and operations department.

Business Processes:

• Placing orders for the customers, when required, and send them payment links Payfort or Tabby if they need assistance.
• Proactively selecting optimal installers where installation can happen easily keeping in mind guidelines for Deliveries, GSO etc.
• Issue correct Purchase Orders ensuring optimal supplier, pricing, margin and delivery considerations.
• Check deliveries with the Installers and in case of Not yet delivered contact customers to advise on delays with orders before they reached to the installers.
• Update correct Status and relevant comments in Magento with special attention for cases where there are changes in installer, mobile fitment, wrong size ordered etc.
• Verify availability, purchase price & delivery schedule of customer orders.
• Arrange courier for the orders in which Courier arrangement is required.
• Notify Accounts department immediately if any Request for refund is made .
• Update the sales report on daily basis.

Team Player:

• Escalate immediately to Manager & OPS any issues with product availability, pricing or user experience.
• Work closely with team members in order to achieve individual and overall team/company targets.

Quality Focus:

• Execute all tasks in accordance with the relevant and common-sense quality standards, adhering to the relevant policies, procedures and guidelines
• Salary: Market Competitive