IT support specialist Dubai UAE

Position: IT support specialist

Date posted: 2021-06-18

Industry: Other

Employment type: Full Time

Experience: 1 year

Qualification: Bachelor’s Degree is required

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring IT support specialist

Job Requirements

• Prepare new PC units, allocate and distribute within internal customers accordingly.
• Install software as per the installation checklist and ensure proper functionality.
• Monitor and restrict any unauthorized access
• Determine the best solution based on the issue and details provided by customers
• Provide resolution to internal clients’ technical issues, ensure direct resolution where possible, and update the progress of the assigned logs using IT Helpdesk Applications.
• Familiarity with remote desktop applications and help desk software Escalate tier 2 incidents to the relevant vendor support team and follow up for the closure.
• Direct unresolved issues to the ICT Manager
• Record events and problems and their resolution in logs
• Maintain Datacenter infrastructure and equipment Manage license usage of all Operational software.
• A minimum of 1+ years’ experience in a Desktop Support/IT Support role.
• A minimum of 1+ years’ experience in using Helpdesk Tools.