[Hiring] Quality Manager Dubai UAE
Position: Quality Manager
Date Posted: 18 October 2026
Industry: Hospitality / Luxury Hotels
Employment Type: Full Time
Experience: Previous Quality Manager experience in a 5-star luxury hotel with mandatory GCC hospitality experience
Qualification: Bachelor’s Degree in Hospitality Management, Hotel Management, Business Administration, or a related field (Estimated)
Salary: AED 20,000 – 23,000 per month
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
A prestigious 5-star luxury hotel in Dubai is seeking an experienced Quality Manager to lead quality assurance initiatives and uphold world-class hospitality standards. This position is ideal for a hospitality professional with a proven background in luxury hotel operations, exceptional guest experience management, and service excellence.
The successful candidate will be responsible for implementing and monitoring Forbes Travel Guide standards, conducting quality audits, analyzing guest satisfaction metrics, and driving continuous improvement across hotel operations. The role requires close collaboration with department heads to ensure consistent delivery of premium guest experiences while maintaining the highest operational standards.
Key Responsibilities:
• Implement, monitor, and audit Forbes Travel Guide standards across hotel operations.
• Conduct internal quality audits, operational inspections, and service evaluations.
• Monitor guest satisfaction metrics, analyze feedback, and oversee service recovery initiatives.
• Identify service gaps and implement corrective action plans for continuous improvement.
• Develop and deliver quality training programs to enhance employee performance.
• Ensure compliance with SOPs, brand standards, operational policies, and quality reporting requirements.
• Collaborate with department heads and senior management to maintain exceptional luxury service standards.
Requirements:
• Previous experience as a Quality Manager within a 5-star luxury hotel is essential.
• Proven experience implementing and auditing Forbes Travel Guide standards.
• Strong background in luxury or ultra-luxury hospitality.
• Previous GCC hospitality experience is mandatory.
• Fluency in English and an additional European language.
• Strong understanding of guest experience, quality assurance frameworks, and luxury service standards.
• Experience conducting quality audits, service evaluations, and operational inspections.
• Excellent analytical, organizational, leadership, communication, and interpersonal skills.
• Proactive approach with exceptional attention to detail and a passion for hospitality excellence.
• Strong knowledge of:
• Forbes Travel Guide standards and luxury hospitality operations
• Quality assurance, guest satisfaction analysis, and service recovery
• SOPs, operational compliance, quality reporting, and employee training
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