[Hiring] Customer Service Clerk Abu Dhabi UAE
Position: Customer Service Clerk
Date Posted: June 30, 2026
Industry: Manufacturing / FMCG / Customer Service
Employment Type: Full Time
Experience: 1–2 Years in Customer Service or Related Field
Qualification: High School Diploma or Equivalent (Bachelor’s Degree Preferred)
Salary: AED 5000 to 10000 (estimated)
Location: Abu Dhabi, United Arab Emirates
Company: Napco National
Description:
Napco National is seeking a Customer Service Clerk to join its operations team in Abu Dhabi. The role focuses on ensuring smooth order processing, effective coordination between departments, and maintaining high levels of customer satisfaction within a fast-paced manufacturing and distribution environment.
The selected candidate will be responsible for handling customer orders, responding to inquiries, coordinating with internal departments, and ensuring timely delivery of products. This position requires strong communication skills, attention to detail, and the ability to manage multiple operational tasks efficiently.
Key Responsibilities:
• Receive and process customer orders accurately in the system.
• Handle customer inquiries related to products, pricing, availability, and delivery status.
• Coordinate with Sales, Warehouse, Logistics, and Finance teams for smooth order fulfillment.
• Monitor order status and ensure on-time delivery.
• Manage customer complaints and escalate issues when required.
• Maintain and update customer records and order files.
• Prepare daily order reports and support operational reporting activities.
• Communicate stock availability and delivery updates to customers and internal teams.
• Ensure proper documentation of orders, returns, and credit notes.
• Support resolution of billing and invoice-related issues with the Accounts Department.
Requirements:
• Minimum High School Diploma.
• 1–2 years of experience in customer service or related field.
• Strong communication and coordination skills.
• Ability to work with multiple internal departments and external stakeholders.
• Good attention to detail and organizational skills.
• Basic knowledge of order processing systems is an advantage.
Strong knowledge of:
• Customer Service Operations
• Order Processing Systems
• Coordination with Logistics and Sales Teams
• Administrative Documentation
Disclaimer:
The job details above are structured for clarity and based on publicly available content from recruiters/company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
