[Hiring] Customer Experience (CX) Manager Riyadh Saudi Arabia
Position: Customer Experience (CX) Manager
Date Posted: 23 October 2026
Industry: Retail
Employment Type: Full Time
Experience: Minimum 4 years
Qualification: Not Specified
Salary: SAR 12,000 – 18,000 per month (Estimated)
Location: Riyadh, Saudi Arabia
Company: Confidential
Description:
A leading company in the retail industry is looking for an experienced Customer Experience (CX) Manager to oversee customer service operations and strengthen the overall customer journey. The successful candidate will play a key role in improving customer satisfaction while ensuring consistent service quality across both physical retail stores and digital platforms.
This position is ideal for a customer-focused professional with strong leadership abilities, analytical thinking, and experience in measuring and improving customer experience performance. The role requires close collaboration with teams to enhance service standards and deliver an outstanding experience for every customer.
Key Responsibilities:
• Lead and manage customer service operations across retail and online channels.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Monitor customer feedback and service performance to identify improvement opportunities.
• Analyze customer experience metrics, including NPS and CSAT, to support business decisions.
• Prepare reports and present customer experience insights to management.
• Ensure consistent service standards and a high-quality customer journey across all touchpoints.
Requirements:
• Minimum of 4 years of experience in customer service or customer experience management.
• Previous experience in the retail industry is preferred.
• Strong leadership and team management skills.
• Excellent communication, reporting, and analytical abilities.
• Ability to monitor customer satisfaction and service performance.
• Strong knowledge of:
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT)
• Customer service operations and performance improvement
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
