[Hiring] Customer Support Specialist REMOTE USA
Position: Customer Support Specialist
Date Posted: 23 October 2026
Industry: Business Support Services / Customer Service
Employment Type: Full Time
Experience: 1–2 years
Qualification: Not Specified
Salary: $700 – $1,200 per month (Estimated)
Location: REMOTE, USA
Company: TELEX Business Support Services Inc.
Description:
TELEX Business Support Services Inc. is looking for a customer-focused Customer Support Specialist to handle client inquiries and provide timely solutions in a remote work environment. The successful candidate will support customers through email, live chat, and ticketing platforms while ensuring a positive and professional service experience.
This role is ideal for individuals with strong communication skills, problem-solving abilities, and experience managing customer support requests. The selected candidate will help improve service quality by tracking recurring issues, maintaining support documentation, and building strong customer relationships.
Key Responsibilities:
• Handle customer inquiries through email, live chat, and ticketing platforms.
• Provide accurate solutions and timely responses to customer concerns.
• Document support cases and maintain detailed records of customer interactions.
• Escalate complex issues to the relevant teams for resolution.
• Follow up with customers to ensure satisfaction and successful issue closure.
• Contribute to knowledge base articles, FAQs, and support documentation.
• Monitor recurring customer issues and report trends to improve service quality.
Requirements:
• 1–2 years of experience in customer service, client support, or a related role.
• Experience in remote work or BPO environments is preferred.
• Proficiency in helpdesk and CRM tools such as Zendesk, Freshdesk, HubSpot, or similar platforms.
• Excellent written and verbal English communication skills.
• Ability to manage multiple customer conversations while maintaining accuracy and professionalism.
• Strong problem-solving skills with a customer-first approach.
• Strong knowledge of:
• Customer support operations and ticket management
• CRM and helpdesk platforms
• Client communication and issue resolution
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