Desktop Engineer Dubai UAE

Position: Desktop Engineer

Date posted: 2023-09-12

Industry: Other

Employment type: Full Time

Experience: 5 to 6 year

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 20000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Desktop Engineer – TL

• Location: Dubai (Onsite)
• Experience: 5+ years
• Contract: 2 years
• Active Listening
• Administrative Skills
• Communication Skills  Relationship Building
• Negotiation
• Problem-solving  Organizational Skills
• First Line Support
• End User Support

Technical Skill Required:

• Active Directory management
• Desktop/Laptop Support
• IPT Support  AD Manage Engine
• Asset management
• Network LAN cable management  Microsoft Windows 7,8.1,10
• Microsoft Office Suite

Team Lead Criteria:

• Min 5-6 years’ Experience in IT support field and Team management
• Managing large team
• Managing daily IT operations as a single point of contact
• Able to provide daily weekly monthly report on the tickets and team performance.
• Able to handle escalations and provide proper feedback to stakeholders.
• Able to coordinate with multiple internal IT support teams for smooth operations.
• Administration knowledge of any ITSM tool
• Ability to work under pressure.
• Creating monthly roster for the team members
• Excellent documentation skills
• Good communication skill
• Ability to provide service improvement plans.
• Coordinating with multiple vendors as single point of contact
• Training the team members
• Installation, configuration and support of desktop PC/Laptops, printers/scanners, and other authorized peripheral equipment (either on-site or remotely, as required)
• Problem solving skill
• Good communication and soft skill.
• Knowledge in Microsoft Windows 7,8,10
• Basic knowledge of DNS/DHCP/AD
• Configuration and support of services provided to the users, on PCs and mobile computing devices.
• Basic knowledge of email configuration.
• Managing new user add remove from AD
• Basic Network knowledge.
• Working on central IT Helpline number for IT Helpdesk and resolving user issues over call or via email and creating Incident/Service requests using ticketing tool.
• Work closely with the server and network team to maintain user policies and logon scripts to ensure proper privileges for users on the network.