Returns Co-coordinator Dubai UAE

Position: Returns Co-coordinator

Date posted: 2023-10-16

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Returns Co-coordinator required

Location: Dubai, UAE

Position Type: Full-Time

Job Description:

Join our team as a Returns Coordinator and be a key point of contact for managing and processing product returns. As a Returns Coordinator, you will play a crucial role in facilitating the smooth and efficient handling of returned items, ensuring customer satisfaction and adherence to company policies. If you are detail-oriented, possess strong organizational skills, and excel in a fast-paced environment, we encourage you to apply for this position.

Responsibilities:

• Oversee the processing of product returns, ensuring timely and accurate handling of returned items.
• Communicate with customers to provide support and guidance on the returns process and any related inquiries.
• Coordinate with the warehouse and inventory teams to ensure that returned products are appropriately inspected, sorted, and processed.
• Update and maintain records of returned items, including reasons for returns and any relevant customer feedback.
• Work closely with the customer service and sales teams to address any customer concerns or issues related to returns.
• Identify trends and patterns in returns and provide insights to improve product quality and customer satisfaction.
• Develop and implement efficient return procedures and policies to streamline the returns process.
• Generate reports on return activities, including key metrics and trends, and provide recommendations for process improvements.
• Collaborate with cross-functional teams to resolve any return-related issues and ensure a positive customer experience.

Requirements:

• Bachelor’s degree in business, logistics, or a related field is preferred.
• Previous experience in a returns management or customer service role is an advantage.
• Strong organizational and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Familiarity with inventory management and customer relationship management (CRM) systems.
• Detail-oriented with a focus on accuracy and efficiency.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement within the company.
• A collaborative and supportive work environment.
• Employee discounts on company products and services.