[Hiring] Sales Support Specialist REMOTE USA
Position: Sales Support Specialist
Date Posted: June 15, 2026
Industry: Home Warranty Services / Customer Support / Sales Operations / Real Estate Services
Employment Type: Full Time (Remote)
Experience: 2–4 Years of Claims Resolution, Customer Support, Sales Support, or Related Experience Required
Qualification: High School Diploma or Equivalent
Salary: $20.34 – $27.12 Per Hour (USD)
Location: California, United States, REMOTE
Company: First American Home Warranty
Description:
First American Home Warranty, part of the First American family of companies, is seeking a detail-oriented Sales Support Specialist to join its remote team. This position plays a critical role in supporting sales operations, managing broker and agent relationships, and facilitating claim resolution activities while ensuring exceptional customer service.
The successful candidate will serve as a key liaison between brokers, sales teams, homeowners, contractors, and internal departments. This role requires strong analytical abilities, decision-making skills, and the capacity to manage multiple priorities while supporting business objectives and customer satisfaction.
Key Responsibilities:
• Manage relationships between brokers, sales teams, and homeowners regarding claim activities
• Support sales representatives and managers with claim-related decision-making
• Review, triage, and resolve support requests within assigned territories
• Monitor and coordinate claim updates and resolutions
• Dispatch and oversee “Check and Advise” requests for sales leadership teams
• Obtain and review costs for work completed outside company services
• Process reimbursements, cash-out requests, and claim-related transactions
• Coordinate with contractors and internal departments to expedite resolutions
• Maintain accurate records and provide broker and agent information to sales teams
• Participate in process improvement initiatives and departmental projects
• Purchase equipment and arrange services to facilitate job completion when required
Requirements:
• High School Diploma or equivalent qualification
• 2–4 years of Claims Resolution Level II experience or related support experience
• Sales experience is desirable
• Understanding of home warranty policies, systems, and appliances
• Knowledge of sales and real estate transaction processes
• Excellent verbal and written communication skills
• Strong customer service and relationship management abilities
• Exceptional organizational and multitasking skills
• Strong analytical, problem-solving, and conflict-resolution capabilities
• Advanced contract, procedure, and process knowledge
• Proficiency with Microsoft Office applications
• Strong knowledge of:
• Claims management and resolution processes
• Customer support and sales operations
• Real estate and home warranty service procedures
Benefits:
• Competitive hourly compensation
• Medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and paid sick leave
• Employee stock purchase plan
• Professional development opportunities
• Inclusive and people-first workplace culture
• Remote work flexibility
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