[Hiring] Customer Education Operations Manager REMOTE USA
Position: Customer Education Operations Manager
Date Posted: May 29, 2026
Industry: SaaS / AI / Customer Education / Operations
Employment Type: Full Time
Experience: 3+ Years in Customer-Facing Operations, Education Systems, or Enablement Platforms
Qualification: Bachelor’s Degree in Business, Computer Science, Education, Operations, or Related Field (Preferred)
Salary: : $92,000 – $140,000 per year (Based on Zone & Experience)
Location: United States, REMOTE
Company: Superhuman
Description:
Superhuman, an AI productivity platform formed with Grammarly, is seeking a Customer Education Operations Manager to strengthen and scale its fast-growing Customer Education team. The company empowers millions of users globally through AI-driven tools including writing assistance, collaborative workspaces, and intelligent productivity systems.
This role serves as the operational and technical backbone of the Customer Education function. The selected candidate will manage systems, data infrastructure, and tooling that support training programs, learning content, and customer engagement initiatives. The role also involves building scalable processes that improve learning outcomes and product adoption across global users.
The ideal candidate will act as a systems thinker and technical operator, helping design, evaluate, and optimize education platforms while integrating AI-driven solutions to improve efficiency and performance across teams.
Key Responsibilities:
• Own and manage the Customer Education technology stack including LMS, content tools, and data integrations
• Build dashboards and reporting systems to track training performance, learner engagement, and product adoption
• Lead vendor evaluations, procurement processes, and build-vs-buy decisions
• Design and maintain content production workflows from intake to publishing
• Collaborate with Data Science, Product, Engineering, Operations, and Customer Success teams
• Identify and prototype AI-powered education solutions and operational improvements
• Run experiments to improve learning programs and customer engagement outcomes
• Ensure scalability and reliability of education systems and workflows
Requirements:
• 3+ years of experience in customer education, enablement, operations, or related technical functions
• Hands-on experience with LMS platforms (LearnUpon, Skilljar, Docebo, or similar)
• Experience managing content or education production pipelines end-to-end
• Strong data and BI skills with ability to build dashboards and analyze datasets independently
• Demonstrated experience using AI tools and building automation or prototypes
• Strong ability to evaluate build vs buy decisions and manage vendor processes
• Excellent systems thinking and documentation skills
• Ability to collaborate across technical and non-technical teams effectively
• Experience in B2B SaaS, customer education, or enablement strongly preferred
• Strong knowledge of:
• LMS administration and integrations
• Data reporting, analytics, and BI tools
• Workflow automation and operational systems
• AI tools and LLM-based productivity solutions
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