Help Desk Administrator Dubai UAE

Position: Help Desk Administrator

Date posted: 2024-02-02

Industry: IT

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Help Desk Administrator Vacancy in Dubai

Job Title: Help Desk Administrator

Location: Dubai, UAE

Employment Type: Full-time

About Us:

We pride ourselves on our commitment to excellence and innovation. As we continue to grow, we are seeking a skilled and customer-focused Help Desk Administrator to join our dynamic team.

Responsibilities:

• Provide first-line technical support and assistance to users via phone, email, and ticketing system.
• Respond to user inquiries, troubleshoot issues, and resolve technical problems in a timely and efficient manner.
• Diagnose and escalate complex issues to appropriate technical teams or vendors for resolution.
• Install, configure, and maintain hardware, software, and peripheral devices for end-users.
• Create and maintain user accounts, permissions, and access rights in accordance with company policies and procedures.
• Monitor and maintain IT systems, networks, and infrastructure to ensure optimal performance and reliability.
• Document and update support procedures, troubleshooting guides, and knowledge base articles.
• Assist with IT projects, upgrades, and implementations as needed.
• Provide training and guidance to users on IT systems, applications, and best practices.
• Collaborate with IT team members and other departments to improve processes and enhance user experience.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in a help desk or technical support role, preferably in a corporate environment.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other common business applications.
• Familiarity with ticketing systems, remote desktop tools, and ITIL best practices.
• Excellent communication and customer service skills, with the ability to communicate technical information to non-technical users effectively.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• IT certifications such as CompTIA A +, Network +, or Microsoft Certified Professional (MCP) are a plus.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Benefits:

• Competitive salary based on experience and qualifications.
• Health insurance
• Retirement savings plan
• Paid time off and holidays
• Training and professional development opportunities.
• Positive and collaborative work environment.