Front Office Supervisor Dubai UAE

Position: Front Office Supervisor

Date posted: 2021-07-20

Industry: hospitality

Employment type: Full Time

Experience: 1 – 3 years of Hotel front desk experience using OPERA PMS or equivalent preferred.

Qualification: Bachelor’s Degree is required

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Front Office Supervisor

Main Duties:

Responsible and held accountable to all responsibilities of a front desk agent which include but not limited to

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established in the hotel’s systems.
• Maintains and improves the quality of the guests experience
• Processes all payments according to established hotel requirements
• Provides information and assistance to all guests and visitors
• Provides prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
• Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
• Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports
• Assists guest services, housekeeping and maintenance staff with accommodating guest requests
• Creates a work environment that promotes teamwork, recognition and mutual respect.
• Maintains confidentiality of all guests
• Provides ideas and suggestions for new products, services, technology and processes to ensure the resort’s vision and in anticipation of changing guest needs.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Maintains and organizes site Inspections by keeping detailed records of when site inspections are to occur, selecting rooms and communicating to necessary department heads.
• Maintains and controls safe while on duty, keeping detailed records of all transactions.
• Provides new hires with adequate training and ongoing training for all other front desk employees.
• Provides lateral support to retail team by assisting with manager overrides, discounts and returns.
• Works diligently at continuously working with Front Office Manager on operation improvements.
• Completes audits on Front Office checklist to ensure completion on a daily/shift basis.
• In order to be qualified for this role you should possess the below criteria:
• High school diploma or equivalent experience required
• Must be able to speak the English language clearly and fluently or local/regional language standard.
• Provide excellent customer service and maintain a professional demeanor.
• Ability to communicate effectively with others both verbally and written
• Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
• Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.