Desktop Support Engineer Abu Dhabi UAE
Position: Desktop Support Engineer
Date posted: 2021-12-16
Industry: IT
Employment type: Full Time
Experience: 4 to 5 year
Qualification: Bachelor’s Degree holder
Salary: AED 7000
Location: Abu Dhabi, United Arab Emirates
Company: Confidential
Description:
Currently looking for a Desktop Support Engineer – System Admin for a company Based In Abu Dhabi.
Requirement: 4-5 years of Desktop Support Engineer, System Admin, Office 365 etc experience is must.
Business Application
- Provide support for email
- Request Distribution list
- Restore mailbox
- Increase/ decrease in mailbox size
Office Application
- Provide Standard Office (Approved by GLIDE)
- Standard Software
- Provide support for GLIDE approved applications like Adobe reader, 7 Zip, Browsers
- Install/ support other GLIDE approved applications – Visio, MS Project, etc.
- Basic technical support for the Glide Website
- Support for Client-side software issues (e.g. outlook, AV, Malware related problems)
- End User Computing
Computing Accessories
- Provide standard Monitor
- Provide Accessories (Mouse, Keyboards, Storage device, Adopters, Connectors, Laptop Batteries, Docket Stations)
- Retire monitors
- Retire Accessories
- Desktop / Laptop problems
- IMAC activities
Printer
- Provide access to printer
- Provide printers
- Request Printer cartridge
- Printer connectivity issues
Desktop/ Laptop Service
- Provide Desktop/ Laptop
- Provide Macbook
- Upgrade Desktop/ Laptop
- Retire Desktop/ Laptop
- Support for desktop/ Laptops
Enterprise IT Services
User Account Management
- New Employee onboarding
- Modification of Employee department change
- Employee Exit process/ Remove Account
Access Control Services
- Provide access
- Change access
- Remove access
Server#
- Server Administration & Management
- Windows OS System operations
- Patch manage
Storage Service
- Support for failed backup
- Provide Data storage/ Access to One Drive
- Restore data from storage
Network
- Port management/ hardening
- VPN access
- Passive Cabling Support
- Wi-Fi/ LAN Connectivity issues
- Patch cord replacement
Communication Service
Conferencing
Request for enabling Video/ Web conferencing tools (VCT) like team, Zoom, etc.
Central Telephony
- Provide basic telephony support
- Change desk telephone
Vendor management
- Coordination with OEM & 3rd party vendors
