Customer Success Manager Dubai UAE

Position: Customer Success Manager

Date posted: 2020-12-14

Industry: Other

Employment type: Full Time

Experience: 1 to 4 year

Qualification: Bachelor’s Degree Holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Customer Success Manager Vacancy

• Keep the promises made to the customer in terms of deliverables.
• To see the bigger picture at the customer level to provide more clear value and communicate the requirement effectively to the technical team.
• To demonstrate the value provided to the customer is effectively used and experienced by senior-most member in the customer’s team
• Provide immediate solution for core technologies like GA 360, Visualization changes in dashboards, and changes in BQ
• Guide the customer on a technology road map for their requests.

Business Responsibilities

 To track the revenue in the number of hours being billed to customers and ensure they are on Goal by taking necessary action.

Functional Competencies Required:

• Customer Focus
• Consulting Skills
• Data Analysis & Collection
• Reports and Visualization
• Formal Presentation
• Statistical Analysis
• Databases