Customer Service Executive Dubai UAE

Position: Customer Service Executive

Date posted: 2023-10-23

Industry: other

Employment type: Full Time

Experience: 1 to 2 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are currently hiring a Customer Service Executive for one of our clients, an American multinational management consulting Services Company based in Dubai.

Duration: 6 months contract.

Location: Dubai

Working shifts: 9 hours

Working Days: 5

Languages: English & Tagalog

Position Overview:

We are seeking for an enthusiastic and outgoing Customer Support Executive. We have two vacancies in Dubai, a customer service executive. The contract is temporary for 6 months.

If the candidate is excellent, it will be converted to a permanent contract.

Responsibilities

  • Process 80-100 customer orders daily and deliver within 30 minutes.
  • Ensure 100% data entry accuracy & delivery of correct reports by following customer service SOPs.
  • Respond to customer queries promptly.
  • Perform 80% non-voice and 20% voice customer servicing.
  • Handle customer complaints and escalations with appropriate resolutions in a professional manner.
  • Engage in work-related correspondence with other company offices.
  • Follow up with customers on relevant and related to report deliveries, and all sorts of clarifications.
  • Perform QC task daily.
  • Attend relevant trainings as per advice.
  • Ensure 100% customer satisfaction and protect the company brand at all times.

Required Skills & Personal Attributes:

  • Good English communication skills, both verbal and written.
  • Proficiency in MS Suite (Word, Excel, PowerPoint, Outlook).

Education and Experience

  • At least a graduate, preferably Commerce, Business Administration/Management Graduate (a must)
  • 1-2+ years of experience in client servicing/customer services

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