Customer Service Agent Dubai UAE

Position: Customer Service Agent

Date posted: 2022-10-05

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 5000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Customer Service Agent (telesales experience is a plus)

Languages: Arabic and English (fluency in both languages is a must)

Job Description:

• Handling incoming and outgoing calls and responding to customer’s emails
• Management and resolve customer complaints/queries
• Identify and escalate issues to supervisors
• Provide service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints
• Document all call information according to standard operating procedures
• Follow up customer calls where necessary
• Complete call logs and reports
• Prospecting and qualifying leads from cold calls.
• Reaching out to potential clients through calls.
• Effectively understand the client’s requirements.
• Keeping track of all attempts to close leads, both successful and unsuccessful.
• Handling grievances in a manner that preserves the company’s reputation.
• Improve the quality of customer service for existing & prospective customers.

Basic requirements for both roles:

• Prior experience working as a Contact Center agent /Telesales Executive
• Good communication and interpersonal skills

Benefits:

• Visa, Medical Insurance & other benefits as granted by UAE labor law
• Work Location: Tafaseel BPO Middle East premises in Dubai Commerce
• Arabic and English are mandatory languages, thus apply if you do speak both languages with fluency.

With the subject “DXB-TF399”