[Hiring] Senior Medical Practice Assistant (Scheduling) REMOTE USA
Position: Senior Medical Practice Assistant (Scheduling)
Date Posted: 8th November 2026
Industry: Healthcare / Medical Services
Employment Type: Full Time
Experience: Minimum 2 Years of General Office, Medical Office, or Customer Service Experience
Qualification: High School Diploma or Equivalent Required; Bachelor’s Degree Preferred
Salary: USD $19.18 – $23.99 per Hour
Location: New York, United States, REMOTE
Company: VNS Health
Description:
VNS Health is seeking a skilled Senior Medical Practice Assistant (Scheduling) to provide operational support for its affiliated medical practice, Medical Care at Home, in New York. The role focuses on supporting clinical teams, coordinating patient care activities, and ensuring excellent service delivery while meeting operational goals.
The successful candidate will assist with patient scheduling, clinician coordination, medical documentation, and communication between patients, healthcare providers, and management. This position requires strong organizational skills, attention to detail, and the ability to manage multiple healthcare administrative tasks efficiently.
Key Responsibilities:
• Provide administrative support and information to clinical staff, management, patients, and their families.
• Respond to inquiries, resolve routine to moderately complex issues, and escalate concerns when required.
• Coordinate clinician schedules based on availability, patient needs, workflows, and geographic areas.
• Maintain and update systems related to clinician workflows, provider availability, referrals, visit status, and location tracking.
• Prepare and send daily notifications to clinicians containing patient details, locations, and relevant clinical information.
• Conduct outreach calls to referred health plan members and provide information about clinical services.
• Register patients in Electronic Medical Records (EMR) systems and verify demographic, insurance, and contact information.
• Schedule, confirm, cancel, and reschedule patient appointments while supporting virtual visits when required.
• Assist with referral communications, patient follow-ups, insurance eligibility checks, and visit authorizations.
• Maintain accurate documentation of updates, phone encounters, and actions within electronic medical records.
• Prepare basic reports, data summaries, and analysis as requested by management.
Requirements:
• High School Diploma or equivalent required; Bachelor’s Degree preferred.
• Minimum 2 years of experience in general office, medical office, or customer service-related roles.
• Strong verbal and written communication skills.
• Excellent customer service and organizational abilities.
• Intermediate computer skills, including Microsoft Office applications.
• Bilingual skills may be preferred depending on operational requirements.
• Strong knowledge of:
• Medical office administration
• Patient scheduling and coordination
• Electronic Medical Records (EMR) systems
• Microsoft Office applications
• Healthcare customer service procedures
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