Call Centre Agent Dubai UAE

Position: Call Centre Agent

Date posted: 2020-10-11

Industry: Laundry

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree Holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Call Centre Agent required for a Reputed Laundry App in Dubai.

Requirement –

• The candidate must have 2-3 years of experience in Handling calls and customer queries / complaints.
• Should be fluent in English language.
• Should have basic knowledge of computers, emails and Microsoft excel.
• Should be polite and respectful to customers.
• Call Center Agent Job Responsibilities and Duties:
• Answer incoming calls and respond to customer’s emails.
• Management and resolve customer complaints.
• Sell products and place customer orders in the computer system.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned