[Hiring] Technical Support Coordinator Dubai UAE

Position: Technical Support Coordinator

Date posted: 2024-03-31

Industry: other

Employment type: Full Time

Experience: 2 years

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Technical Support Coordinator with minimum 2 years of UAE experience in site coordination/allocation work. But the candidate should be available here in UAE & should have good communication skills in English

Job description:

• Respond to technical support requests from clients through email, phone and chat
• Prioritize and manage technical support tickets to ensure that all requests are addressed in a timely and efficient manner
• Arrange regular meeting and communicate with clients to gather information, provide updates and resolve technical issues
• Develop and maintain accurate and up-to-date client information and support history records
• Monitor support ticket trends and proactively identify areas for improvement
• Maintain records of technician performance and productivity
• Professional relationship with KTC International’s clients and report to KTC Customer Support Manager
• Be the voice of the customer:
• Build strong relationships
• Share customer difficulties / expectations within KTC management and act as the escalation point when normal flow does not satisfy
• Manage customer’s contract:
• Manage new and renewal contract application including performance claims
• File the records and documents professionally
• Support cash collection effort as required
• Ensure the required reporting/KPIs
• Prepare AMC cost calculation for the renewal and / or any new projects

Mandatory Skills:

• At least 2 years of experience in a technical support, customer service experience role or in a similar role or field
• Fluent in English. Urdu and Arabic is not mandatory but adds more value
• Technical knowledge and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Self-motivated and able to work independently and organized
• Proficiency in relevant software and tools, Outlook, Word, Excel, Power point
• Professional and good relationship with colleagues and the client
• Ability to work well under pressure and meet deadlines and proven time management skills
• Team player with strong presentation, communication, analytical, negotiation and problem solving skills
• UAE driving license

Education:

• Bachelor Degree/Diploma in Computer Science/Information Technology / Electronics Engineering.
• Technical Knowledge:
• General knowledge of IT, electronics, CCTV and/or similar
• General knowledge of contracts
• ERP and Microsoft office tools

Education:

• Bachelor’s (Preferred)

Experience:

• Technical Support Coordinator: 2 years (Required)