[Hiring] Technical Support Coordinator Dubai UAE

Position: Technical Support Coordinator

Date posted: 2024-03-31

Industry: other

Employment type: Full Time

Experience: 2 years

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential


Hiring Technical Support Coordinator with minimum 2 years of UAE experience in site coordination/allocation work. But the candidate should be available here in UAE & should have good communication skills in English

Job description:

  • Respond to technical support requests from clients through email, phone and chat
  • Prioritize and manage technical support tickets to ensure that all requests are addressed in a timely and efficient manner
  • Arrange regular meeting and communicate with clients to gather information, provide updates and resolve technical issues
  • Develop and maintain accurate and up-to-date client information and support history records
  • Monitor support ticket trends and proactively identify areas for improvement
  • Maintain records of technician performance and productivity
  • Professional relationship with KTC International’s clients and report to KTC Customer Support Manager
  • Be the voice of the customer:
  • Build strong relationships
  • Share customer difficulties / expectations within KTC management and act as the escalation point when normal flow does not satisfy
  • Manage customer’s contract:
  • Manage new and renewal contract application including performance claims
  • File the records and documents professionally
  • Support cash collection effort as required
  • Ensure the required reporting/KPIs
  • Prepare AMC cost calculation for the renewal and / or any new projects

Mandatory Skills:

  • At least 2 years of experience in a technical support, customer service experience role or in a similar role or field
  • Fluent in English. Urdu and Arabic is not mandatory but adds more value
  • Technical knowledge and troubleshooting skills
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Self-motivated and able to work independently and organized
  • Proficiency in relevant software and tools, Outlook, Word, Excel, Power point
  • Professional and good relationship with colleagues and the client
  • Ability to work well under pressure and meet deadlines and proven time management skills
  • Team player with strong presentation, communication, analytical, negotiation and problem solving skills
  • UAE driving license


  • Bachelor Degree/Diploma in Computer Science/Information Technology / Electronics Engineering.
  • Technical Knowledge:
  • General knowledge of IT, electronics, CCTV and/or similar
  • General knowledge of contracts
  • ERP and Microsoft office tools


  • Bachelor’s (Preferred)


  • Technical Support Coordinator: 2 years (Required)