[Hiring] Quality Analyst Dubai UAE

Position: Quality Analyst

Date posted: 2025-03-17

Industry: other

Employment type: Full Time

Experience: 2 to 3 year               

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Job Summary:

We are looking for an experienced Quality Analyst to join our call center team. The ideal candidate will have a strong background in monitoring and improving the quality of customer interactions across calls, emails, and chat.

Key Responsibilities:

• Monitor and evaluate customer interactions to ensure compliance with company standards
• Provide constructive feedback to agents and support performance improvement
• Identify trends and areas for process enhancement
• Collaborate with the training team to develop coaching programs
• Generate reports and insights on quality metrics

Requirements:

• Minimum 2 years of experience in a Quality Analyst role within a call center
• Fluency in Arabic, English, and Turkish (mandatory)
• Strong analytical and reporting skills
• Experience in quality monitoring tools and methodologies
• Excellent communication and coaching abilities