17 Mar 2025
Home » Quality Related Jobs » [Hiring] Quality Analyst Dubai UAE
[Hiring] Quality Analyst Dubai UAE
Posted in Quality Related Jobs By agentqq On March 17, 2025Position: Quality Analyst
Date posted: 2025-03-17
Industry: other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
Job Summary:
We are looking for an experienced Quality Analyst to join our call center team. The ideal candidate will have a strong background in monitoring and improving the quality of customer interactions across calls, emails, and chat.
Key Responsibilities:
- Monitor and evaluate customer interactions to ensure compliance with company standards
- Provide constructive feedback to agents and support performance improvement
- Identify trends and areas for process enhancement
- Collaborate with the training team to develop coaching programs
- Generate reports and insights on quality metrics
Requirements:
- Minimum 2 years of experience in a Quality Analyst role within a call center
- Fluency in Arabic, English, and Turkish (mandatory)
- Strong analytical and reporting skills
- Experience in quality monitoring tools and methodologies
- Excellent communication and coaching abilities
About Author
agentqq
Accountant by Day, writer by night loves to write for people and enable them to get employed, loves to play games Currently have xbox series x