[Hiring] Outbound Call Center Rep REMOTE

­­Position: Outbound Call Center Rep

Date posted: 2024-09-16

Industry: Healthcare Services

Employment type: Full Time

Experience: 1 year                       

Qualification: Bachelor’s Degree is required

Salary: $15/hr

Location: REMOTE

Company: Recruitment via Talentify

Description:

Outbound Call Center Rep required

$15/hr

Why Consider This Job Opportunity

• Starting hourly rate of $15.00, with unlimited monthly commission potential
• Competitive benefits package including medical, dental, and vision plans
• Tuition reimbursement and employee stock purchase program available
• Opportunity for career advancement within a high-performance team
• Work remotely with provided equipment, ensuring flexibility in your workspace
• 2 weeks of paid training to help you succeed in your role

What to Expect (Job Responsibilities)

• Make an average of 50 outbound calls per hour using an automatic dialer to schedule free in-home or virtual health evaluations
• Follow approved scripts to explain services and address member questions professionally
• Meet daily productivity goals including outbound dials and appointment setting
• Adjust, reschedule, and cancel appointments as needed for both members and providers
• Monitor and report performance metrics to ensure alignment with department goals

What Is Required (Qualifications)

• High School Diploma or equivalent preferred
• Minimum of 1 year of call center experience or 2 years of general work experience required
• Experience in an outbound call center or metrics-driven environment preferred
• Strong communication skills with a friendly and professional demeanor
• Ability to adhere to a fixed daily schedule and manage multiple systems while making calls

How To Stand Out (Preferred Qualifications)

• Previous experience in a high-volume call center environment
• Familiarity with using auto dialers and scripts
• Demonstrated ability to treat all health plan members with professional courtesy
• Strong computer skills for multitasking during calls
• Proficiency in English language skills

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