[Hiring] Customer Service & Scheduling Coordinator REMOTE USA
Position: Customer Service & Scheduling Coordinator
Date Posted: 16 August 2026
Industry: Customer Service / Travel & Hospitality / Administrative Support
Employment Type: Full Time
Experience: Previous Experience in Customer Service, Hospitality, Scheduling, Reservations, Administrative Support, or Related Fields Preferred
Qualification: High School Diploma or Equivalent (Preferred)
Salary: $18 – $24 per hour (Estimated)
Location: REMOTE, United States
Company: Terranova Hire
Description:
Terranova Hire is seeking a professional and detail-oriented Customer Service & Scheduling Coordinator to support customers with reservations, scheduling, service coordination, and ongoing assistance. This remote role combines customer service and administrative responsibilities to ensure a smooth experience from initial customer inquiries through service completion.
The ideal candidate should have excellent communication skills, strong organizational abilities, and the ability to manage multiple customer requests efficiently. The selected candidate will coordinate schedules, maintain accurate records, communicate with service providers, and provide high-quality support throughout the customer journey.
Key Responsibilities:
• Respond to customer inquiries through phone, email, chat, and online platforms.
• Assist customers with reservations, scheduling, and service arrangements.
• Research available options and provide suitable solutions based on customer requirements.
• Coordinate accommodations, transportation, activities, and related services.
• Manage confirmations, schedule updates, and customer notifications.
• Maintain accurate customer records and documentation.
• Communicate with suppliers and service providers regarding customer arrangements.
• Monitor active reservations and ensure all details are accurate.
• Assist customers with modifications, cancellations, and special requests.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers regarding upcoming services and requests.
• Provide continuous support throughout the customer experience.
• Participate in company training and professional development programs.
Requirements:
• Strong verbal and written communication skills.
• Excellent customer service and relationship management abilities.
• Strong organizational and time-management skills.
• Ability to handle multiple customer requests simultaneously.
• High attention to detail and accuracy.
• Strong problem-solving and critical-thinking skills.
• Comfortable using scheduling software, email systems, and online platforms.
• Previous experience in customer service, hospitality, reservations, scheduling, or administrative support is preferred.
• Strong knowledge of:
• Customer support processes
• Scheduling and reservation management
• Online communication tools and administrative systems
Benefits:
• Remote work environment.
• Comprehensive training provided.
• Ongoing learning and professional development opportunities.
• Access to company-supported tools and resources.
• Supportive team culture.
• Employee recognition programs.
• Continuing education opportunities.
• Industry-specific training resources.
• Opportunities to expand customer service and coordination skills.
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