[Hiring] Customer Experience Manager REMOTE USA
Position: Customer Experience Manager
Date Posted: May 21, 2026
Industry: SaaS / Software / Business Process Automation / Customer Experience
Employment Type: Full Time
Experience: 5+ Years of Experience in B2B SaaS (Customer Success, Customer Experience, Customer Marketing, or Similar Roles)
Qualification: Bachelor’s Degree in Business, Marketing, Customer Experience, Communications, Data Analytics, or Related Field
Salary: USD $115,700 – $186,600 (Annual Total Target Cash)
Location: United States (Remote – Global Eligible)
Company: Camunda
Description:
Camunda is a global leader in enterprise process orchestration and automation, empowering organizations to coordinate AI agents, people, and systems across complex end-to-end workflows. As an AI-first organization, Camunda is transforming how enterprises scale automation safely, with governance, transparency, and human oversight built into its platform. Trusted by hundreds of global organizations, including major financial institutions, Camunda enables businesses to move from experimentation to production-grade AI orchestration at scale.
The company is currently hiring a Customer Experience Manager to lead the execution and operational delivery of scaled customer experience programs across the customer lifecycle. This role focuses on turning strategy into action by building structured, data-driven, and AI-powered customer engagement programs that improve adoption, retention, and customer value realization.
This is a highly hands-on role requiring strong execution skills, cross-functional collaboration, and a deep understanding of customer behavior, journey mapping, and lifecycle communication strategies in a B2B SaaS environment.
Key Responsibilities:
• Design, implement, and continuously optimize digital-first customer lifecycle programs using data insights, automation, and orchestration tools.
• Own end-to-end customer journey mapping across lifecycle stages, identifying friction points, gaps, and opportunities for improved engagement and satisfaction.
• Develop and manage a structured Voice of the Customer (VoC) program, collecting feedback and translating insights into actionable improvements.
• Build communication strategies and cadences aligned with product releases, customer milestones, and engagement touchpoints.
• Create and optimize customer-facing content including emails, in-app messaging, portal updates, and community communications to drive adoption and retention.
• Collaborate closely with Customer Success, Product, Marketing, and Operations teams to ensure a unified customer experience across all channels.
• Analyze customer behavior, engagement metrics, and lifecycle data to identify trends and recommend improvements.
• Measure performance of CX programs and report insights on adoption, satisfaction, retention, and product usage.
• Manage project timelines, deliverables, and cross-functional coordination for CX initiatives.
• Continuously improve customer experience strategies using AI-driven insights, automation, and scalable program design.
• Support the development of scalable self-serve customer engagement models to reduce customer effort and increase value realization.
Requirements:
• 5+ years of experience in B2B SaaS roles such as Customer Experience, Customer Success, or Customer Marketing.
• Proven experience designing and executing digital-first, multi-channel customer engagement programs.
• Strong understanding of customer lifecycle management, journey mapping, and retention strategies.
• Excellent written communication and copywriting skills with the ability to simplify complex concepts.
• Strong project management and stakeholder coordination experience in cross-functional environments.
• Ability to analyze data, identify insights, and translate them into actionable CX improvements.
• Experience with tools such as Salesforce, Gainsight, Tableau, or similar platforms.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Customer-first mindset with a strong focus on adoption, engagement, and value realization.
Nice-to-Have:
• Experience leading complex cross-functional CX transformation initiatives.
• Strong analytical skills including segmentation, experimentation, and performance analysis.
• Experience designing AI-powered customer experiences such as automated journeys or intelligent recommendations.
• Familiarity with ethical and scalable use of AI in customer engagement workflows.
Additional Information:
• Fully remote role with global flexibility.
• Competitive compensation with equity options (where applicable).
• Strong focus on learning, innovation, and AI-driven transformation.
• Inclusive and diverse work culture supporting global talent.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
