[Hiring] Billing Associate – Revenue Cycle Management (RCM) REMOTE USA
Position: Billing Associate – Revenue Cycle Management (RCM)
Date Posted: April 23, 2026
Industry: Healthcare / Revenue Cycle Management / Mental Health Services
Employment Type: Full Time
Experience: 2–3+ Years in Healthcare Revenue Cycle / Eligibility / Authorizations Required
Qualification: Bachelor’s Degree in Healthcare Administration, Finance, Business, or Related Field (Preferred)
Salary: $25.00 – $34.00 per hour + Equity + Benefits
Location: United States (Remote) / Hybrid – San Francisco, CA, United States
Company: Headspace
Description:
Headspace is currently hiring a detail-oriented and experienced Billing Associate for its Revenue Cycle Management (RCM) team. This role focuses on supporting front-end billing operations, ensuring accurate insurance verification, eligibility checks, and authorization workflows to guarantee smooth financial clearance before patient care is delivered.
The position plays a key role in maintaining billing accuracy, reducing claim rejections, and improving the overall financial experience for members. The ideal candidate should be comfortable working with multiple payer systems, resolving coverage issues, and supporting both internal teams and members with billing-related concerns in a fast-paced healthcare environment.
Key Responsibilities:
• Verify insurance eligibility, benefits, copays, deductibles, and coverage limits prior to service delivery
• Manage prior authorizations and referrals to ensure compliance with payer requirements
• Maintain accurate and updated insurance and member information in internal systems
• Identify and resolve eligibility discrepancies and coverage issues proactively
• Support members in understanding insurance coverage, benefits, and financial responsibilities
• Respond to billing and eligibility-related inquiries with clarity, empathy, and accuracy
• Collaborate with clinical, operations, and payer teams to resolve authorization and coverage issues
• Handle assigned worklists while meeting productivity, quality, and SLA expectations
• Address claim denials related to eligibility or authorization errors
• Maintain accurate documentation for audits and compliance purposes
• Identify process gaps and contribute to workflow improvements and automation initiatives
• Escalate high-priority issues to prevent delays in care or billing errors
Requirements:
• 2–3+ years of experience in healthcare revenue cycle, eligibility verification, or authorization roles
• Strong knowledge of insurance eligibility, benefits, and payer requirements
• Excellent attention to detail and ability to manage high-volume workflows
• Strong problem-solving and analytical skills
• Ability to manage multiple priorities and meet strict deadlines
• Excellent communication skills with the ability to explain complex insurance details clearly
• Experience with payer portals, eligibility tools, or authorization systems preferred
• Experience in healthcare customer support or member-facing roles is an advantage
This role offers an opportunity to contribute to a mission-driven organization focused on improving mental health access while working in a collaborative and innovative environment.
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