Help Desk Engineer UAE

Position: Help Desk Engineer

Date posted: 2019-05-14

Industry: Software industry

Employment type: Full Time

Experience: 2 to 5 years

Qualification: Bachelor’s Degree

Salary:  4000 AED to 6000 AED

Location: UAE

Company: CivilSoft


Hiring Help Desk Engineer for a software company in Dubai “UAE residents only”

Job Description:

Provide first line support for all users

Answer staff questions in person and via phone and email on all company supported applications.

Troubleshoot desktops, laptops, IP phones, printers and networks problem.

Perform hardware and software installations.

Respond to users Tickets and requests

Provides peripheral equipment support (e.g., printers, scanners, faxes, and cameras), wireless networking, Laptop support etc.

Some positions are accountable for maintaining inventory of IT equipment.

Research and troubleshoot basic to mid-level IT related issues.

Provide 7×24 ‘on-site’ troubleshooting for all IT Organization.

Skills and experience:

Excellent communication skills and the ability to maintain excellent relationships with IT and business stakeholders

The ability to effectively prioritize individual workload

Job qualifications:

Bachelor degree in Computer Science, Information System or Communication Engineering

Valid Residency in UAE is a must

Have at least one year experience as an IT helpdesk

CCNA knowledge

MCITP or MCSE knowledge.


Please email your updated resume to with the subject “Help Desk engineer”

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