Guest Experience Maker Dubai UAE

Position: Guest Experience Maker

Date posted: 2021-09-20

Industry: other

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Bachelor’s Degree Holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are looking for an Experienced Guest Experience Maker to join a team of passionate employees, Dream inn is not just a holiday homes provider but we are a family of smart, hard working professionals dedicated to making a difference in the industry.

Duties and Responsibilities:

  • Direct communications with guests before arrival to coordinate a smooth check-in, Welcome guests, during check-in, and giving a fond farewell to guests while checkout. Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest.
  • Upselling of available services such as City tours, Breakfast delivery, Airport drop off and many more plays a crucial part.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Apartment, location attractions, and city.
  • Providing excellent customer service as per company standards.
  • Maintain up-to-date information on arrivals, departures, and apartment condition.
  • Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles.
  • Perform basic cashier activities as and when required.
  • Give proper and complete handover to the next shift
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict staff grooming and hygiene standards.
  • Consciously and continuously strive to better his/ her skills and increase his/her knowledge.

Requirements:

  • Bachelor’s degree in hotels, business and hospitality management- an advantage
  • Demonstrated experience is hospitality, customer relations.
  • Hotel front desk or guests services experience required
  • UAE driving license preferred
  • Languages: English- fluent, Third language- advantage
  • only shortlisted candidates will be contacted

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