Position: Guest Experience Maker
Date posted: 2021-09-20
Employment type: Full
Experience: 2 to
Salary: AED 4000
United Arab Emirates
We are looking for an Experienced
Guest Experience Maker to join a team of passionate employees, Dream inn is not
just a holiday homes provider but we are a family of smart, hard working professionals
dedicated to making a difference in the industry.
Duties and Responsibilities:
- Direct communications with guests before
arrival to coordinate a smooth check-in, Welcome guests, during check-in, and
giving a fond farewell to guests while checkout. Ensure that all check-ins and
checkouts are handled smoothly without unnecessary delay or discomfort to any
- Upselling of available services such as City
tours, Breakfast delivery, Airport drop off and many more plays a crucial part.
- Handling guest complaints and concerns in an
efficient and timely manner.
- Coordinating and multi-tasking job duties in a
- Should possess detailed information about the
Apartment, location attractions, and city.
- Providing excellent customer service as per
- Maintain up-to-date information on arrivals,
departures, and apartment condition.
- Collect Guest feedback during guest departure
along with his likes and dislikes and maintain all guest profiles.
- Perform basic cashier activities as and when
- Give proper and complete handover to the next
- Follow the house rules and policies laid down
by the management.
- Adhere to strict staff grooming and hygiene
- Consciously and continuously strive to better
his/ her skills and increase his/her knowledge.
- Bachelor’s degree in hotels, business and hospitality management- an advantage
- Demonstrated experience is hospitality, customer relations.
- Hotel front desk or guests services experience required
- UAE driving license preferred
- Languages: English- fluent, Third language- advantage
- only shortlisted candidates will be contacted