Customer Service Representative Sharjah UAE

Position: Customer Service Representative

Date posted: 2022-01-30

Industry: hospitality

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Bachelor’s Degree is required

Salary: AED 2000 to 2500

Location: Sharjah, United Arab Emirates

Company: Confidential

Description:

Customer Service Representative

Key Responsibilities:

• Maintain good knowledge about company’s products, policies and processes to provide quick and quality support to customers.
• Manage and respond to all customer requests (Email & Phone)
• Responding to reviews left on social networks.
• Identify and assess customers’ needs to achieve satisfaction
• Maintains customer records by updating account information on the company’s CRM
• Acknowledging and promptly resolving customer complaints
• Ensure customer satisfaction and provide professional customer support
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Excellent communication and Excel skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to calmly and quickly resolve queries and provide relevant information as and when requested by the client(s)