Customer Service Executive Dubai UAE

Position: Customer Service Executive

Date posted: 2021-12-27

Industry: Healthcare

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree Holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are looking for a Customer Service Executive with Healthcare background to join our team at the Dubai Herbal & Treatment Centre.

This position is responsible for handling customer service desk duties, delivering a high standard of patient-care and services to all customers, whereby your role will include key responsibilities such as:

• Demonstrates commitment to Customer Satisfaction.
• Execute general customer service activities (customer interaction, booking management, billing processing, handling calls).
• Provides excellent communication, problem-solving and professional phone etiquette skills for achieving customer satisfaction.
• Handles customer complaints on the spot concerning customer Service and shares the information with other departments if necessary.
• Ensure that the customer calls are handled and answered in a timely and accurate manner.
• Maintain in-depth working knowledge of the company’s brands, systems and processes.
• Maintain communication with customers via emails, phone calls, emails, etc.
• Prepare documentation and reports on routine customer correspondence for future reference purpose.
• Carries out any other reasonable tasks requested by the Manager to aid the smooth running of the DHTC.

Clearly stating their salary expectations, availability & current visa status.