Customer Care Executive Dubai UAE
Position: Customer Care Executive
Date posted: 2021-05-26
Industry: other
Employment type: Full Time
Experience: 2 to 4 year
Qualification: Bachelor’s Degree is required
Salary: AED 3000
Location: Dubai, United Arab Emirates
Company: Yellowskill Gaming and Tech Private Limited
Description:
Customer Care Executive Gaming Operations in Dubai
Yellowskill gaming and tech private limited.
We are looking for a Customer Care Executive for our gaming operations at Yellowskill Gaming And Tech Private Limited Dubai office.
Candidate will be responsible for engaging and providing a solution to customer inquiries through various social media channels and telephone.
Customer Care Executives responsibilities:
- Strong understanding about Real Money Gaming and Operations.
- Answering calls and what’s App messages.
- Promotes good customer relations by providing customer satisfaction with a friendly demeanor, can-do attitude and willingness to help always.
- Identify and handle customer’s needs to complete satisfaction and build a sustainable relationship and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods and tools.
- Responsible for providing excellent customer service to prospective customers by handling their queries and complaints.
- Providing quality and timely resolution in line within the established guidelines.
Requirements:
- Fluency in English and in Hindi will be a plus.
- Ability to ask relevant questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability.
- Exceptional customer service, active listening, and verbal and written communication skills. Proficiency with computers, Microsoft Applications and strong typing skills.
- Working hours will be 9:00 to 17:00 Saturday to Thursday, One day off in a week. Overtime for hours worked will be paid as applicable as per UAE Labor Law.
- Free accommodation above the office space and food will be provided.
- Male Candidates preferred.
COVID-19 considerations:
All candidates are required to wear a mask.
