Call Center Agent Dubai UAE
Position: Call Center Agent
Date posted: 2024-02-15
Industry: other
Employment type: Full Time
Experience: 3 to 5 year
Qualification: Bachelor’s Degree holder
Salary: AED 4500
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
Hiring Call Center Agent
Location: Dubai
Job Type: Full-time
Nationality: Any Nationality
Salary: 3K to 4.5K
Job Description:
We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Call Center Agents. As a Call Center Agent, you will play a key role in delivering exceptional customer service, handling inquiries, and providing support to our clients.
Key Responsibilities:
Customer Service:
- Answer inbound calls promptly and professionally.
- Respond to customer inquiries, resolve issues, and provide accurate information.
Communication Skills:
- Demonstrate excellent verbal communication skills to effectively interact with customers.
- Use active listening techniques to understand and address customer needs.
Product/Service Knowledge:
- Acquire and maintain a thorough understanding of the products or services offered by our clients.
- Provide detailed information and educate customers about features and benefits.
Problem Resolution:
- Efficiently and effectively handle customer complaints or concerns.
- Escalate complex issues to appropriate teams or supervisors as needed.
Documentation:
- Maintain detailed and organized records of customer interactions.
Quality Assurance:
- Adhere to call center protocols and quality assurance standards.
- Strive to achieve and exceed performance targets, such as call handling time and customer satisfaction.
Team Collaboration:
- Collaborate with team members to share knowledge and support continuous improvement.
- Participate in team meetings and training sessions.
Qualifications:
- Previous experience in a customer service or call center role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations and remain calm under pressure.
- Basic computer skills and familiarity with CRM software.
Education:
- A high school diploma or equivalent is required. Additional education or training in customer service is a plus.
