Telesales Dubai UAE

Position: Telesales

Date posted: 2021-12-24

Industry: consulting

Employment type: Full Time

Experience: 2 Plus years

Qualification: Bachelor’s Degree holder

Salary: AED 4500 to 5500

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are hiring a dynamic and enthusiastic Telesales – Team Lead for one of the leading management consulting firms in UAE!

Roles: Team Lead

Number of Positions: 2

Requirements

• 2+ years as Team Lead or relevant management position OR 2-4 years’ work experience as senior Telesales Executive
• Previous management experience, managing people including coaching, identifying training needs, giving feedback, and developing people ideally in telesales functions.
• Experience in monitoring the customer service delivery and performance of team members and giving appropriate feedback.
• Analytically minded with proficiency in Microsoft Office and other CRMs

Responsibilities:

• Actively monitor daily calls of agents, evaluate agents’ performance, and provide learning and coaching while taking corrective action where necessary.
• Track daily/weekly / monthly performance of executed calls
• Optimize processes and keep the team motivated – Ensure adherence to attendance and compliance to SOPs
• Management – KPIs & Performance management