Service Development Specialist Abu Dhabi UAE

Position: Service Development Specialist

Date posted: 2023-08-16

Industry: Other

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

We are hiring for a government entity in Abu Dhabi

Service Development Specialist

• Holder of PMP or Project Management Certification
• Minimum of 5yrs experience in project management
• With experience in handling Projects, and has experience working in government or coordinating with government project
• Fluent both in Arabic and English (a must!)
• Can join immediately
• Willing to work for a government entity in Abu Dhabi for one year contract

Main task

• Executing a strategic project related to detailing the service portfolio in the Authority and drawing up a road map for transferring / outsourcing / or privatizing services from the Authority to third parties.
• Proposing, drawing and establishing a road map to activate the department’s tasks in coordination with the department’s management and administration.
• Suggest policies and procedures for the section in coordination with the concerned authorities in the Authority and the management of the section and the administration.

Practical experience and required skills:

• Advanced practical experience in evaluating and developing government services, labor market studies, and designing projects for integrated customer trips
• Practical technical experience in managing projects related to outsourcing services (from government agencies) to the private sector / or transferring services to other parties, and related studies such as studies and evaluation of services (for customers / internal) and the labor market and studies of risks and institutional impact,
• Essential hands-on experience in building service outsourcing scope, objectives, operating model and feasibility studies for outsourcing.
• Technical practical experience in change management and transformation plans.
• Practical technical experience in designing, evaluating and developing customer journeys and detailing the targeted services to maintain and delivery models for each.
• Advanced data analysis and project management skills.
• Advanced skill in preparing presentations and reports.
• Engaged in market research, business analysis, and risk analysis.
• Proficient in executing transformations post-service completion, ensuring seamless transitions for clients or companies.
• Possesses technical skills in change management and implementation plans.
• Should demonstrate expertise in delivering presentations and generating comprehensive reports.

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