[Hiring] Customer Billing Support Specialist REMOTE USA
Position: Customer Billing Support Specialist
Date Posted: 9th November 2026
Industry: Software, SaaS, Billing Operations & Customer Support
Employment Type: Full Time
Experience: 1–3 years of experience in customer service, billing support, or related roles
Qualification: Bachelor’s Degree in Business Administration, Accounting, Finance, or a related field (Estimated)
Salary: $55,000 – $60,000 per year
Location: REMOTE, United States
Company: Swooped
Description:
Swooped is seeking a Customer Billing Support Specialist to provide professional customer assistance, manage daily billing activities, and resolve account-related inquiries. This remote full-time opportunity is ideal for candidates who are detail-oriented, organized, and comfortable working with customers while supporting billing and accounting operations.
The successful candidate will collaborate with the Billing Manager and Accounting Team to ensure accurate invoice processing, account maintenance, payment issue resolution, and timely customer support. This role requires strong communication skills, problem-solving abilities, and the ability to manage multiple priorities in a remote work environment.
Key Responsibilities:
• Serve as the primary contact for customer billing inquiries through email, chat, and scheduled phone support.
• Handle daily billing operations, including invoice creation, refunds, credits, and account updates.
• Review and maintain accurate customer account information and contact records.
• Troubleshoot electronic payment issues and assist customers with payment-related concerns.
• Complete customer vendor setup requirements and provide required organizational and banking information.
• Manage incoming support requests while meeting service response targets.
• Create and maintain written and video documentation for billing processes and procedures.
• Assist with special projects and administrative tasks as assigned by management.
Requirements:
• 1–3 years of experience in a customer service or support role.
• Basic understanding of billing concepts, SaaS billing, and recurring subscription models.
• Strong written and verbal communication skills in English.
• Excellent attention to detail, organization, and problem-solving abilities.
• Ability to manage deadlines, prioritize tasks, and adapt to changing requirements.
• Experience working effectively in a remote environment and collaborating with different teams.
• Knowledge of billing processes, technology tools, data analysis, and operational workflows.
• Foundational understanding of accounting and business concepts.
• Strong knowledge of:
• Billing operations and customer account management
• SaaS billing and recurring subscriptions
• Customer support platforms and ticket management
• Accounting processes and operational workflows
Preferred Qualifications:
• Experience with Salesforce, Zuora, Zendesk, or similar billing and ticketing platforms.
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