[Hiring] Customer Operations Specialist REMOTE USA
Position: Customer Operations Specialist
Date Posted: 9th November 2026
Industry: Food & Consumer Packaged Goods (CPG), Customer Operations & Supply Chain
Employment Type: Full Time
Experience: 2–3 years of experience in customer operations, sales support, or order management (CPG/food industry preferred)
Qualification: Bachelor’s Degree in Business Administration or a related field
Salary: $55,000 – $70,000 per year (Estimated)
Location: Glendale Heights, Illinois, United States / REMOTE
Company: NSI Group, LLC
Description:
NSI Group, LLC is seeking a detail-oriented and proactive Customer Operations Specialist to support customer order management and operational coordination. The company specializes in natural private label food products with a focus on quality, sustainability, and providing healthier choices to consumers.
This role will work closely with the Sales, Operations, and Accounting teams to ensure smooth order execution, accurate processing, and excellent customer service. The ideal candidate is an early-career professional who enjoys problem-solving, managing operational tasks, and contributing to process improvements in a fast-paced CPG environment.
Key Responsibilities:
• Manage customer orders from purchase order receipt through final delivery.
• Process both manual and EDI-based orders accurately.
• Confirm order details and communicate estimated delivery timelines to customers and distribution centers.
• Coordinate with Sales, Operations, and Accounting teams to ensure smooth workflows.
• Resolve order discrepancies and support invoice accuracy.
• Assist with transportation coordination and third-party logistics (3PL) claims.
• Maintain accurate operational reports using ERP systems.
• Support customer portals and compliance documentation requirements.
• Contribute to process improvements and operational efficiency initiatives.
Requirements:
• Bachelor’s Degree in Business Administration or a related field.
• 2–3 years of experience in customer operations, sales support, or order management.
• Experience working with retail customers or supermarket chains is preferred.
• Experience with ERP systems; SAP Business One experience is a strong advantage.
• Familiarity with EDI systems.
• Strong proficiency in Google Sheets and Google Workspace.
• Proficiency in MacOS.
• Excellent attention to detail with the ability to manage multiple priorities.
• Strong communication, organizational, and problem-solving skills.
• Strong knowledge of:
• Customer order management and sales support
• ERP systems and SAP Business One
• EDI systems and customer portals• Google Workspace and operational reporting
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
