Incident Manager Dubai UAE

Position: Incident Manager

Date posted: 2021-11-22

Industry: Services

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree Holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Etisalat Technology Services


Etisalat Technology Services is hiring for Incident Manager

Location: Dubai


  • Collaborating with the incident management team to ensure that all protocols are diligently followed.
  • Single SPOC (Single Point of Contact) for all incident management escalations
  • Communicating with upper management if major issues are found in the ITSM
  • Ensuring that Tickets assigned with the team are within SLA
  • Following up for the response and resolution for all incidents assigned to the team
  • Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
  • Overseeing the incident management process and team members involved in resolving the incident.
  • Producing documents that outline incident protocols such as how to handle Incidents.
  • Responding to a reported service incident, identifying the cause, and initiating the incident management process.
  • Excellent management skills and ability to collaborate with team members.
  • Ability to analyze a high volume of technical data and work in a fast-paced environment.
  • Strong problem solving, analytical, and time management skills.

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