[Hiring] Customer Experience Engineer (Payroll – EST) REMOTE USA
Position: Customer Experience Engineer (Payroll – EST)
Date Posted: April 27, 2026
Industry: SaaS / HR Technology / Payroll / Customer Experience
Employment Type: Full Time
Experience: 4–6+ Years in Payroll, HRIS, or Payroll Support Roles
Qualification: Bachelor’s Degree in Human Resources, Business Administration, Information Systems, or Related Field (Preferred)
Salary: $85,000 – $108,000
Location: United States (Remote / Hybrid NYC Preferred, EST Time Zone Required)
Company: HiBob
Description:
HiBob is currently hiring a Customer Experience Engineer with a strong focus on Payroll support to join its growing team in the United States. This role is designed for a technically skilled and detail-oriented professional who understands US payroll systems and enjoys solving complex customer challenges in a fast-paced SaaS environment.
The selected candidate will play a critical role in ensuring payroll accuracy for customers, troubleshooting system issues, and supporting mission-critical payroll operations. This position directly impacts employees’ ability to be paid correctly and on time, making it a high-responsibility and high-impact role.
Key Responsibilities:
• Manage and resolve payroll-related escalations with accuracy and urgency
• Investigate and troubleshoot issues affecting payroll runs, tax processing, benefits, and reporting
• Support customers during critical payroll cycles to ensure smooth and timely execution
• Ensure accurate data synchronization between HiBob and integrated payroll systems
• Act as a subject matter expert on US payroll configurations and compliance requirements
• Guide customers on payroll setup, best practices, and system behavior impacts
• Collaborate with Product and Engineering teams to communicate payroll-related feedback and improvements
• Identify system misconfigurations and proactively reduce payroll risks
• Contribute to documentation, workflows, and payroll best practice guidelines
Requirements:
• 4 to 6+ years of experience in Payroll, HRIS, or Payroll Support roles
• Strong understanding of US payroll processes, compliance, and regulations
• Experience troubleshooting payroll systems and integrations
• Ability to analyze workflows and identify configuration issues
• Strong communication skills for both technical and non-technical stakeholders
Nice to Have:
• Experience with payroll platforms such as ADP, Gusto, Workday, or Paylocity
• Exposure to APIs and system integrations
• Background in SaaS customer support or implementation/onboarding roles
Benefits:
• Stock options in a high-growth SaaS unicorn
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with 3% company match from day one
• Hybrid work model for NYC metro employees
• Home office setup allowance
• Temporary global remote work option (up to 2 months after 6 months of employment)
• Annual Headspace subscription and wellness programs
• Paid social impact volunteer days
• Quarterly company-wide long weekends (“Bob Balance Days”)
• Employee referral bonus program
• Regular social events (virtual and in-person)
• Birthday day off with special gift
• Dog-friendly office environment
If you are passionate about payroll systems, customer success, and solving complex technical challenges, this role offers a strong opportunity to grow within a fast-scaling global SaaS company.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
