Front Office Receptionist Dubai UAE
Position: Front Office Receptionist
Date posted: 2021-11-26
Industry: other
Employment type: Full Time
Experience: 2 plus year
Qualification: Bachelor’s Degree holder
Salary: AED 4000 to 7000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
Front Office Receptionist (female)
Our first class Front Office Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation – creating memorable moments for our guests.
Key Responsibilities of the Receptionist:
- Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Builds and maintains effective working relationships whilst promoting the company culture and values.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Receptionist:
- Experience in front office beneficial but not essential
- Hands-on approach with a can-do work style
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions taking ownership for duties and tasks assigned
- Personal integrity, with the ability to work in an environment that demands excellence
- Experience of working with IT systems on various platforms IDS system
- Strong communication skills
- 2+ years’ experience working in a hotel receptionist or guest services role
- High school diploma, GED, or suitable equivalent
- Proficient in Microsoft Office Suite and other necessary computer programs IDS system
- Solid written and verbal communication skills
- Fluency in English
- Ability to maintain a positive, friendly attitude even under high pressure
- Excellent organizational and multitasking skills
- Professional attitude and appearance
- Proficiency in Microsoft Office Suite, IDS
- Hands-on experience with office equipment
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace
- Assist with administrative and clerical tasks as needed
Does it sound like a big challenge? It should, as we expect your full dedication and enthusiasm. We promise you it will be a great hotel to work in and you’ll be part of a pretty cool hotel team.
