[Hiring] Customer Service Specialist REMOTE
Position: Customer Service Specialist
Date posted: 2024-11-25
Industry: Other
Employment type: Full Time
Experience: 0 to 5 year
Qualification: Bachelor’s Degree holder
Salary: $46.9K/yr – $55.7K/yr
Location: United States, REMOTE
Company: Financial Aid Experts Inc
Description:
Financial Aid Experts Inc.
Customer Service Specialist
United States
$46.9K/yr – $55.7K/yr
About the job
Company Overview
Financial Aid Experts, Inc. is a leading provider of financial aid solutions, dedicated to helping students and families navigate the complexities of funding higher education. Our mission is to simplify the financial aid process and provide innovative solutions that empower our clients to achieve their educational goals.
Job Title
Customer Service Specialist
Location
United States
Position Overview
As a Customer Service Specialist at Financial Aid Experts, Inc., you will be the first point of contact for our clients, providing exceptional service and support. This role requires excellent communication skills, a customer-focused attitude, and the ability to resolve issues efficiently and effectively.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about our services and assist clients in navigating the financial aid process.
- Resolve customer issues and complaints with empathy and efficiency.
- Collaborate with internal teams to ensure customer satisfaction and resolve complex issues.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities to improve customer service processes and contribute to team initiatives.
Qualifications
- 0-5 years of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and customer service software.
- Ability to work independently and as part of a team.
- A positive attitude and a passion for helping others.
Why Join Us?
At Financial Aid Experts, Inc., we offer a dynamic and supportive work environment where your contributions can make a real impact. Join us to be part of a team that is dedicated to transforming the financial aid landscape and helping students achieve their educational dreams.
