Customer Service Professional Dubai UAE

Position: Customer Service Professional

Date posted: 2020-06-06

Industry: Online Ordering

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Bachelor’s Degree Holder

Salary: AED 3000 to 5000

Location: Dubai, United Arab Emirates

Company: EatEasy

Description:

We are looking for an upbeat, motivated Customer Service Professional to work in our call center. The successful candidate will be comfortable speaking in Arabic and English on the phone and online chat to handle all queries from customers.

Responsibilities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Ideal candidate will be responsible in ensuring customer satisfaction though answering inquiries and complaints via telephone, emails and chat
• Data entry and coordinate all related work with their supervisor
• Coordinating with the restaurant and grocery partners with regards to customer orders.
• Follow communication script when handling different topics

Requirements:

• Excellent spoken and written command of Arabic and English language
• Ability to work in flexible rotational hours, including scheduled breaks and night shifts.
• Ability to multitask, prioritize, and manage time effectively
• Ability to learn and adapt quickly, and thrive in a high-pressure environment
• Ability to be proactive, work on own initiative as well as being a team player
• Working knowledge of Microsoft Office

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